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The Internet of Things Empowers Brands to Continuously Improve Customer Experience.

IVR interactions account for over 70% of contact center traffic and more than 80% of customers are dissatisfied with their IVR experience, yet less than 10% of organizations are now investing in IVR optimizations. Those who address this critical component of the customer experience stand to reap a considerable return on their IVR investment. We joined with Forrester Analyst Art Schoeller to discuss the importance of IVR optimization, and its role in meeting the demands of today’s customers.

A Basic Understanding of What VoC Offers Brands Like Yours

Your Customer Is a Dopamine Addict—Will Your Brand Provide the Fix?

With Customer Journey Optimization, Customer Satisfaction Will Never Be 108 Years Away

For CXSF 2016 Attendees, CX Innovation Is Where the Money Is

“Great customer experience is like peeing your pants. Everyone can see it, but only you can feel the warmth.”